Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by Southside Vacuum within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.  Steam cleaners and carpet shampooers are not returnable once used, if they are defective then the machine would be covered under the manufacturers guarantee.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Southside Vacuum within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to Southside Vacuum within 5 days of receipt.

Cancellation 
Orders can not be canceled after the order has already shipped out.

If An Item is Backordered due to lack of stock we will backorder on your behalf and will be ship when in.

to cancel or request a return please email us return@southsidevacuum.com

Please provide The Following 
  1. Oder Number
  2. Order Date
Please Send All Returned Items To
Southside Vacuum
2221 McHenry AVE Suite L
Modesto,CA 95350