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Return Policy

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please take a moment to review our return policy below.

  1. Online Return Policy: We offer a 14-day return policy from the date of purchase. If you are not satisfied with your purchase for any reason, you may return the item(s) for a refund, subject to the conditions mentioned below.
  2. In-store return policy 3 business days.
  3. Returns for Refund: If you wish to return an item for a refund, please ensure that the following conditions are met:
    • The item(s) must be in their original condition, unused, and undamaged.
    • All original packaging, including tags, labels, and accessories, must be intact and returned with the item(s).
    • Proof of purchase, such as a receipt or order confirmation, must be provided.
    Please note that all returns for a refund are subject to a 15% restocking fee. This fee will be deducted from the refund amount.
  4. Exchange Policy: If you prefer to exchange your purchase for another item, we offer a 30-day exchange period from the date of purchase. The following conditions apply:
    • The item(s) must be in their original condition, unused, and undamaged.
    • All original packaging, including tags, labels, and accessories, must be intact and returned with the item(s).
    • Proof of purchase, such as a receipt or order confirmation, must be provided.
    Please note that exchanges are subject to product availability. If the desired item is out of stock, we will provide you with store credit or assist you in finding a suitable alternative.
  5. Exceptions: For health and safety reasons, we cannot accept returns or exchanges for chemicals and purifiers. We highly recommend carefully reviewing the specifications and compatibility of these products before making a purchase.
  6. Return Process: To initiate a return or exchange, please contact our customer service within the applicable timeframe mentioned above. Our team will guide you through the process and provide you with the necessary instructions.
  7. Refund Processing: Once we receive the returned item(s) and verify their condition, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.
  8. Shipping Costs: Please note that any shipping costs incurred during the initial purchase or the return/exchange process are non-refundable, unless the return is due to our error.
  9. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service immediately. We will work with you to resolve the issue promptly by providing a replacement, repair, or refund.

Please feel free to reach out to our customer service if you have any further questions or require assistance. We value your satisfaction and will do our best to ensure a smooth return or exchange process. To start a return request please start by filling out this form. below

First Name *
Last Name *
Order Number *
Phone *
Email *
Upload Receipt *
Maximum file size: 1,000 MB
Date of Purchase *
Please Described the issue *