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Shipping Policy

Last Updated: [May 21, 2023]

Thank you for choosing Southside Vacuum. This Shipping Policy outlines our practices regarding the shipment of orders placed through our website or other sales channels (collectively, the “Service”). By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

  1. Order Processing and Shipment

1.1 Order Confirmation: Once your order is successfully placed and payment is received, you will receive an order confirmation email. This email will include details of your order, such as the items purchased, billing and shipping addresses, and order number. Please review this information carefully and contact us immediately if any changes are needed.

1.2 Processing Time: We strive to process and ship all orders promptly. Orders are typically processed within 24 hours from the time they are received, excluding weekends and holidays. In some cases, order processing may be delayed due to unforeseen circumstances. We will notify you promptly if any delays occur.

1.3 Shipment Notification: Once your order is shipped, you will receive a shipment notification email containing tracking information. This will allow you to track the progress of your package during transit. Please note that tracking information may take some time to become available after shipment.

  1. Shipping Methods and Delivery Time

2.1 Shipping Options: We offer various shipping options depending on your location and the nature of the products being shipped. Shipping methods may include standard shipping, expedited shipping, or other services offered by our selected carriers.

2.2 Delivery Time: The estimated delivery time will depend on the shipping method selected and your location. Please note that delivery times provided are approximate and may be subject to unforeseen delays caused by factors beyond our control. We are not responsible for any delays experienced during transit.

  1. Shipping Rates and Fees

3.1 Shipping Charges: Shipping charges for your order will be calculated based on the selected shipping method, destination, and the weight or dimensions of the items being shipped. Shipping charges will be displayed during the checkout process, and you will have the opportunity to review them before completing your order.

3.2 Taxes and Duties: Any applicable taxes, customs duties, or other fees associated with the importation of your order are the responsibility of the recipient. Please check with your local customs office for information on potential additional charges.

  1. Shipping Restrictions

4.1 Geographic Limitations: We currently offer shipping within US & Canada only!

4.2 Product Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. If any restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.

  1. Order Changes and Cancellations

5.1 Changes to Orders: If you need to make any changes to your order, including shipping address modifications, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed for shipment.

5.2 Order Cancellations: If you wish to cancel your order, please contact us immediately. We will make every effort to cancel the order before it is shipped. However, once an order has been shipped, it cannot be canceled, and our standard return policy will apply.

  1. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer service team using the contact information provided on our website. We are here to assist you and ensure a positive shopping experience.

Please note that this Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.