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**Effective Date: ** 04-01-2024

**Overview: **

At Southside Vacuum, we strive to provide efficient and high-quality service to our customers. In order to cover the costs associated with diagnosing equipment issues, we have implemented a minimum estimate fee policy. This policy outlines the terms and conditions regarding the minimum estimate fee for diagnosing equipment and its application towards the purchase of a new unit.

**Policy: **

1. **Minimum Estimate Fee: **

   – A minimum estimate fee of $17.50 will be charged for diagnosing equipment issues.

   – This fee covers the time, labor, and resources required to assess the problem and provide an estimate for repair.

2. **Application of Estimate Fee: **

   – If the customer decides not to proceed with the repair of the equipment after the diagnosis, the estimate fee can be applied towards a purchase from Southside Vacuum.

   – The estimate fee will be credited towards the purchase price.

   – The customer must notify Southside Vacuum of their intention to apply the estimate fee towards the purchase of a new unit at the time of declining the repair estimate.

3. **Exclusions: **

   – The estimate fee cannot be redeemed for cash or used for any other purpose than the purchase of a new unit from [Southside Vacuum].

   – The estimate fee is non-transferable and can only be used by the customer who paid the fee initially.

4. **Expiration: **

   – The estimate fee credit towards the purchase of a new unit will expire 30 Days from the date of payment if not utilized.

5. **Exceptions: **

   – Southside Vacuum reserves the right to make exceptions to this policy on a case-by-case basis, at its discretion.

**Conclusion: **

By implementing this policy, we aim to ensure transparency and fairness in our dealings with customers regarding equipment diagnosis. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further clarification, please don’t hesitate to contact us.

Southside Vacuum

Michael Wood